Air India Passenger Finds Stone in Meal, Investigation Underway

Air India has been brought under the spotlight once again as a passenger found a stone in her in-flight meal. She shared the news on Twitter and the company responded by saying that this is a serious matter which is being investigated. Air India has been under scrutiny recently over the urination incident, among other things.

During an Air India AI 215 flight, Sarvapriya Sangwan spotted something wrong with her in-flight meal. She discovered that there was a stone in her meal which she informed a crew member about. Sangwan then posted images on Twitter showing the stone in her meal and called it “unacceptable.” She called out the airline saying that it does not need money or resources to ensure there are no stones in people’s food.

The tweet caught a lot of attention and Air India was quick to respond as well. The company stated that this was a serious matter and thanked Sangwan for bringing it to their notice. It added that the matter is being investigated and the Catering team is being questioned.

Several Twitter users also shared bad experiences they have had flying with Air India. One of the users posted, “I had several times quality issues with paid food served in Air India Express for which no solution was provided.”

Another user called out the management and said, “Dear @TataCompanies: JRD Tata once set standards for the aviation industry. He built #AirIndia into a globally respected brand, before Govt took it over. Now that you’re back as owners, hitting new lows? Is there no corporate oversight? How do you manage #PeeGate, and now this.”

Air India has been under scrutiny over the urination case that occurred on a New York to New Delhi flight. An inebriated man reportedly exposed himself and urinated on a 70-year-old woman and the airline allowed him to walk free. The female passenger wrote a letter to the authorities the next day after which the airline started to take action. The unruly man was also let go by his employer Wells Fargo. Air India has been asked by the Directorate-General of Civil Aviation (DGCA) to submit a report on the incident.

Vineet Washington