Indian DGCA slaps Rs 30 lakh fine on Air India for wheelchair incident involving elderly passenger

Indian DGCA slaps Rs 30 lakh fine on Air India for wheelchair incident involving elderly passenger
New Delhi: Indian Aviation regulator DGCA on Thursday imposed a fine of Rs 30 lakh on Air India for the incident where an 80-year-old passenger collapsed and later died after walking from the plane to the terminal at the Mumbai airport after not getting a wheelchair.

The incident happened on February 12. A senior official at the Directorate General of Civil Aviation (DGCA) on Thursday said a penalty of Rs 30 lakh had been imposed on Air India as it failed to provide a wheelchair to the elderly passenger.
“Further, Air India did not inform about any action taken by the airline against the erring employee(s) and the airline also failed to submit any corrective actions taken to prevent the recurrence of such incidents,” the official said. Earlier this month, DGCA issued a show-cause notice to the carrier, which submitted its response to the watchdog on February 20.

The airline submitted that the elderly passenger wished to walk along with his wife who was on a wheelchair too, rather than wait for another wheelchair. “An advisory has also been issued to all airlines to ensure that an adequate number of wheelchairs are available for passengers who require assistance during embarking or disembarking from the aircraft during their journey,” the official said.